Mary Josephine Tupas
Virtual Professional
RESUME
Professional
info
I am Mary Josephine J. Tupas from the Philippines and I am an experienced Virtual Assistant who has worked with several clients in the past years. My most recent job experiences as a virtual assistant were with a real estate appraisal firm in Salt Lake, Utah and as an appointment setter for a janitorial service in Phoenix, Arizona. I have also worked as a virtual assistant for a lawyer in New Hampshire where I help people process their social security disability claims. I have worked as a customer service representative in various call centers here in the Philippines. For more than ten years, so I guess I can say that I am equipped with troubleshooting and multi-tasking skills. I can handle any tasks given to me with efficiency, urgency and can deliver results with good quality. I can learn new things with determination and a positive attitude.
Skills
Customer Service
Data Entry
Email Management
Basic Content Writing
Basic Photo and Video Editing Appointment Setting Outbound Calling Administrative Skills
Good Oral and Written Communication
Basic Social Media Management Skills
Transcription
Languages
Work
experience
VIRTUAL ASSISTANT FIFE Appraisal Company,
SALT LAKE, UTAH USA
November 2016- Present
* ORGANIZE FILES AND ALL-IMPORTANT DOCUMENTS NEEDED IN AN APPRAISAL REPORT USING DROPBOX
* PROCESS AND CLEAN UP DATA ON APPRAISAL REPORTS USING DIFFERENT TOOLS
*Transcribe VOICE NOTES FROM APPRAISER'S PROPERTY INSPECTION *SCRUB PHOTOS OF COMPARABLES
*ACCEPTS ORDERS AND MONITORS THE FLOW OF APPRAISAL PROCESS
APPOINTMENT SETTER CLEAN Choice Janitorial Services, Arizona USA
SEPTEMBER-NOVEMBER 2016
* IN CHARGE OF OUTGOING CALLS TO ALL POTENTIAL CLIENTS, MANAGERS OF DIFFERENT BUSINESS ESTABLISHMENTS TO INTRODUCE OUR COMPANY
* SET UP AN APPOINTMENT FOR MY BOSS SO HE CAN MEET WITH THE MANAGERS OR BUSINESS OWNERS AND MAKE A PROPOSAL
* TASKED TO MARKET THE COMPANY BY SENDING EMAILS TO FOLLOW UP ON PREVIOUS PROPOSALS
VIRTUAL ASSISTANT THE ADVOCATES NEW HAMPSHIRE, USA
May 2016 – SEPT. 2016
*PROCESS CUSTOMERS APPLICATION FOR THEIR SOCIAL SECURITY DISABILITY BENEFITS *CONDUCT INTERVIEWS TO EVALUATE APPLICANTS AND VERIFY IF THEY ARE QUALIFIED FOR THE BENEFITS. *IN CHARGE OF FILLING OUT CUSTOMERS’ INFORMATION IN OUR DATABASE. *FOLLOW UP CLIENTS’ APPLICATION WITH SOCIAL SECURITY STAFF.
CUSTOMER SERVICE REPRESENTATIVE/TELEPHONE BANKER
JP MORGAN CHASE, TELEPERFORMANCE PHILIPPINES
FEBRUARY 2014 - AUGUST 2015
*HELP CUSTOMERS WITH OVER THE PHONE TRANSACTIONS ON THEIR BANK ACCOUNT
* PROCESS FEE REFUNDS AND ESCALATE ISSUES RELATING TO THEIR BANK ACCOUNT TO HIGHER DEPARTMENT
English, Filipino
Computer Apps and Tools
Microsoft Office
Basic Excel
Google Applications (G Suites)
Dropbox
Canva
Animoto
WiX